Shipping policy
Cutoff time: 22:00 Greenwich Mean Time (London)
Order processing time: 1-2 business days (Mon-Fri)
Delivery time: 5-8 business days (Mon-Fri)
Total shipping time from order to delivery: 6-10 business days
Below you will find an overview of our shipping costs by country, estimated delivery times, information about the couriers we use, and how to track your order.
Processing Time:
Orders placed before 22:00 Greenwich Mean Time (London) are processed and prepared for shipment within 1–2 business days.
Delivery Time:
Our delivery time is 5–8 business days. Please note that this is an estimate and may vary depending on the destination and any customs delays. The total time from order to delivery, including processing, is 6–10 business days.
Shipping Options:
We offer standard free delivery within the United Kingdom. There are no additional shipping options.
Tracking:
Once an order has been dispatched, you will receive an email with a link to the tracking information for your order. This allows you to easily track your shipment and see when to expect it.
Returns
If you are not satisfied with your order, please contact us within 14 days of receiving your items at info@lune-london.co.uk for further instructions on how to return your order. Please note that the cost of return shipping is the responsibility of the customer.
Tips:
We are not responsible for any delays or damage that may occur during transport. We recommend checking your order within 24 hours of receipt and contacting us immediately if any issues arise.
Contact:
If you have any questions regarding our shipping or return policy, please contact us at info@lune-london.co.uk. We will do our best to respond to your inquiry as quickly as possible.
Agreement to Terms
By placing an order on https://lune-london.co.uk, you agree to the shipping terms outlined in this policy.
Contact Information
Email: info@lune-london.co.uk
Number: +31 6 26 21 57 39
Adress: Van Huutstraat 3F, 7311 AG Apeldoorn, Gelderland, The Netherlands
Customer sevice: info@lune-london.co.uk
Chamber of Commerce Number: 98014323
Company Name: Lune London (Thewayout)
VAT Number: NL868324929B01
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
Response Time: within 24 hours on business days